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Vinyl Dispatch
UK store

Terms of sale

Last updated: 23 October 2026

These terms apply to orders placed with Vinyl Dispatch for delivery in the United Kingdom. Vinyl Dispatch is an independent business based in the United Kingdom. Contact us at hello@vinyldispatch.com. By placing an order you agree to these terms.

The records we sell

Every record we sell is brand new, sealed and an official release. Photos are for illustration; the pressing details in the listing (format, colour, edition, number of discs) describe what you'll receive.

Prices and payment

  • Prices are in pounds sterling and include VAT where it applies.
  • Delivery costs are shown in your basket and at checkout before you pay; see Delivery.
  • We accept Visa, Mastercard, American Express, Apple Pay and Google Pay. Payments are processed securely by Stripe; we never see or store your full card details.
  • If a record is listed at an obviously wrong price, we'll contact you before it ships and you can choose to pay the correct price or cancel for a full refund.

Your order

  • After you pay, we email you an order confirmation. Our contract with you is formed when we confirm your order has shipped.
  • Our stock levels are updated regularly, but occasionally a record sells out before we can ship it. If that happens we'll tell you straight away and refund you in full for that record.
  • We may limit quantities per customer on limited editions, and may decline orders that look fraudulent.
  • Orders are packed and shipped by our fulfilment partners on our behalf. We remain responsible to you for your order.

Buying through Google, Facebook, Instagram or TikTok

Our records may also be listed on shopping services such as Google, Facebook, Instagram and TikTok. If you buy through one of these, these terms and our shipping and returns policies apply to your order, together with that platform's own terms. The price and delivery cost shown at checkout on that platform are the ones you pay.

Delivery

We deliver to UK addresses for £4.99 per order. Delivery times are on our Delivery page. If your order hasn't arrived within 30 days, you can cancel it for a full refund.

Returns and refunds

Changing your mind: you can cancel your order within 14 days of delivery without giving a reason. Return the record unopened and still sealed; you pay the return postage. We refund you, including the original delivery charge, within 14 days of receiving it back. Under UK law, a sealed record loses this right once its seal is broken.

Faulty, damaged or wrong records: your statutory rights under the Consumer Rights Act 2015 apply, and these terms don't affect them. Tell us within 30 days for a full refund, including delivery; after that, we'll repair, replace or refund. Full details: Returns.

Emails

We'll email you about your order (confirmation, shipping and tracking). We only send news and offers if you've asked for them, and every marketing email has a link to unsubscribe. See our Privacy policy.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law, and your statutory rights are not affected. Otherwise, our total liability for an order is limited to the amount you paid for it.

Events outside our control

We're not responsible for delays caused by events outside our control (such as severe weather or carrier disruption), but we'll keep you informed, and you can cancel for a full refund if your order is delayed significantly.

Governing law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

Changes

We may update these terms. The version on this page when you place an order applies to that order.